AMUDHA, Ramachandran; CHIDAMBARAM, Vijayabanu; … - In: Journal of Applied Economic Sciences Quarterly VIII (2013) 4, pp. 405-415
In today's fast-paced society, waiting is not something most people tolerate well. As people work for longer hours, individuals have less leisure and families have fewer hours together, the pressure on people's time is greater than ever. In this environment, customers are looking for efficient,...