premium, as well as the links between the proposed antecedents (habitual buying, trust in the service provider, and perceived …

Purpose – Trust in corporate governance is at an all time low due to well‐documented corporate scandals such as Enron … companies can repair trust once a trust violation has occurred. Recent research in crisis communication management suggests that … type (intentional harm v. harm due to external cause) and communication response (apology v. denial) on consumer trust …

Purpose – The purpose of this study is to analyze how adaptation/standardization, trust and network development are … and official requirements, managers must concentrate on building trust and informal contacts. Originality/value – The …/standardization, trust and network, to overcome intangibility‐ and heterogeneity‐related difficulties.  …

proneness (CRP) and its role in customer relationship management. First, is CRP linked to trust and other relationship outcomes …) affect the association between CRP and commitment and trust? Design/methodology/approach – Data were collected in three … is associated with trust and other important outcomes (i.e. share of customer and adherence) and that the nature of the …

Purpose – The purpose of this paper is to present and discuss a conceptual model of purchase intentions, trust, and e … comprises three dimensions and 52 items while relationships between the dimensions of e‐servicescape, trust, and purchase …‐servicescape. Second, a contribution is made through the finding that trust constitutes a key variable during online exchange. Third, we …

Purpose – While service quality, trust and commitment are frequently cited as critical to achieving important firm … quality had an impact on trust, differentiation and relationship outcomes. Trust was found to drive service differentiation … found that service differentiation is a full mediator of the impact that service quality and trust have on client commitment …

surveillance to control theft. Interacting with customers and displaying cooperation builds respect, trust, and relationships and … focused on shoplifting accusations (real and imagined). As a violation of implicit trust, distrust provoked intense moral … may deter theft. Retailers should add signs of trust and remove signs of distrust from retail environments. They cannot …

Purpose – The satisfaction‐trust paradigm has been recently criticized regarding its ability to deliver positive … the failure of service managers to account for non‐linearities in the satisfaction‐trust paradigm. Design … employed the two‐step single indicant method of Ping. Findings – It is posited that consumer trust is an important intervening …

Purpose – This empirical paper aims to assess the multi-dimensional nature of trust in service relationships. Although … trust is deemed to be important for managing service relationships there is a dearth of research looking at its … countries with an approximately even split between each. Findings – The findings show that cognitive trust does not …