In order to continuously remain competitive in today‟s information age and global economy, many organisations world-wide have implemented expensive Enterprise Resource Planning (ERP) systems. The difficulties, challenges and critical success factors of implementing ERP systems in organisations...

This paper describes the effect of customer oriented service (COS) on cost effectiveness of local authorities. Although a plethora of evidence had been unearthed regarding the usefulness of COS, particularly in achieving customer satisfaction, the effect of COS on cost effectiveness is...

Purpose – At the English local authority level, there has been significant investment in e‐government infrastructure (e‐channels) in the last five years, but take‐up of these e‐channels is low. This paper aims to look at e‐citizen, a £3 million project funded by the Department for...

Purpose – The purpose of this paper is to review how the role of the local authority archive service in the UK has developed, and the implications of the requirement for public sector bodies to demonstrate value in relation to concepts such as social capital, for the way in which services are...

Purpose – The paper aims to analyse audit service quality attributes that were perceived to be important in compulsory audit tendering (CAT) in local councils in New South Wales (NSW). It focuses principally on whether CAT leads to an impairment of auditor independence and audit quality....

Purpose The purpose of this paper is to identify the contextual factors affecting infrastructure reporting by New Zealand local authorities. Design/methodology/approach The paper includes a survey and interview of Annual Report Recipients (ARRs) and Infrastructure Information Preparers (IIPs),...

Purpose – The purpose of this paper is to analyze involvement of external agencies for supplementing competencies in Indian urban public private partnership (PPP) projects. There are two key aspects which need investigation before making a decision to involve external agencies in urban PPP...

Purpose – The weak competencies in urban local bodies (ULBs) for implementing public private partnership (PPP) projects are recognized as a major hurdle in uptake of the PPP model in India. Competency‐based management provides a systematic solution for addressing the competency gap in ULBs,...

This article responds to the concern of small libraries that their size puts them at a disadvantage when it comes to advocating for public funds. By means of interviews with public library administrators and local government agents, it is shown that small libraries can be successful in local...

This paper is a case study which explores the impact of a variety of communication tools and the way in which they influence the recycling behaviour of residents in Rushcliffe Borough Council. Despite the fact that household waste is growing at a significant rate, very little empirical research...