Purpose – The purpose of this paper is to explore conceptually and examine empirically the impact of market competitiveness on employee satisfaction, service quality, and customer satisfaction in high‐contact service industries. Design/methodology/approach – An empirical study was...

Purpose: Building supply chain (SC) resilience is crucial for business continuity given the ever-changing environmental conditions. Based on the resource orchestration and organizational culture theories, the purpose of this paper is to investigate the business value of SC resilience with the...

Purpose: This study aims to examine how the political career concerns of top executives affect corporate environmental practices. Design/methodology/approach: Based on rent-seeking theory, this work uses empirical analysis to investigate the impact of top executives’ political connection and...