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An empirical study of transformational leadership, team performance and service quality in retail banks

Lee, Peter K.C.; Cheng, T.C. Edwin; Yeung, Andy C.L.; … - In: Omega 39 (2011) 6, pp. 690-701

The discipline of operations management (OM) has long been offering differing quantitative techniques for improving the efficiency of banking operations. However, there has been a trend in recent years that operations and services of the banking industry are becoming more diverse and...

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Motives, timing, and targets of corporate philanthropy : a tripartite classification scheme of charitable giving

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Motives, Timing, and Targets of Corporate Philanthropy: A Tripartite Classification Scheme of Charitable Giving

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Impact of value-added service features in e-retailing processes : an econometric analysis of web site functions

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Supply chain transformation and technology management challenges in developing regions : inductive theory building from rural Chinese nanostores

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Impact of supply base structural complexity on financial performance : roles of visible and not-so-visible characteristics

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Exploring the impact of delivery performance on customer transaction volume and unit price : evidence from an assembly manufacturing supply chain

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