UK conglomerate Centrica has successfully recruited carers, long‐term unemployed, lone parents and people with disabilities to contact‐center jobs – and tackled assumptions and prejudices head on. Centrica touches the lives of millions of Britons through its well‐known consumer brands...

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places...

The Disability Discrimination Act 1995 introduced a range of staged measures designed to end discrimination facing people with disabilities, including statutory rights in the areas of employment. Accounting for some 10 per cent of all jobs the UK, the retail sector is a major employer and, as...

As self-employment becomes a viable option for more and more adults with significant disabilities, give them realistic, practical guidance and support with the NEW edition of this popular guidebook. Updated with a new and improved assessment approach, more self-employment success stories, and...

Purpose – The purpose of this paper is to present a case study of a woman diagnosed with multiple sclerosis (MS) who was bullied out of her workplace. Design/methodology/approach – The paper commences with a narrative about our protagonist, Miranda (a pseudonym), before offering some...