Miranda Silva, Graça; J. Gomes, Paulo; Filipe Lages, Luís - In: International Journal of Operations & Production Management 34 (2014) 10, pp. 1307-1337
Purpose – The purpose of this paper is to study the effect of total quality management (TQM) resources on strategic product innovation. It addresses the apparent tension between quality management and innovation management and seeks empirical support for the proposition that quality management...