Wang, Chengbo; Mao, Zhaofang; O'Kane, James; Wang, Jun - In: Business Process Management Journal 22 (2016) 3, pp. 614-633
Purpose – The purpose of this paper is to introduce a research exploring the important strategic elements and their prioritisation for e-retailers’ home delivery logistics process efficacy improvement. Design/methodology/approach – The research was completed through focus group, survey and...