Köhne, Thomas; Köhne, Marija - In: Risks : open access journal 12 (2024) 8, pp. 1-30
This study explores the impact of digitalization on the performance of insurance intermediaries, who still play a key … examine the extent and type of digital technologies used by intermediaries, their impact on performance with respect to … technologies positively affects performance but induces perceived digital stress. As this study reveals, the latter diminishes the …