One of the most-pervasive debates in literature on managing people is whether using "hard" or "soft" approaches produces better organizational performance--those seeking to influence behavior by pressuring or by nurturing. This paper examines this question in the context of a...

Little empirical work exists measuring if interagency collaborations delivering public services produce better outcomes, and none looking inside the black box at collaboration management practices. We examine whether there are collaboration management practices associated with improved...

Little empirical work exists measuring if interagency collaborations delivering public services produce better outcomes, and none looking inside the black box at collaboration management practices. We examine whether there are collaboration management practices associated with improved...

Little empirical work exists measuring if interagency collaborations delivering public services produce better outcomes, and none looking inside the black box at collaboration management practices. We examine whether there are collaboration management practices associated with improved...

One of the most-pervasive debates in literature on managing people is whether using “hard†or “soft†approaches produces better organizational performance -- those seeking to influence behavior by pressuring or by nurturing. This paper examines this question in the context of...

Senior government executives make many decisions, and not-infrequently these are difficult. By "difficult" decisions, the literature generally means ones characterized by complicated and uncertain information, and hard tradeoffs among conflicting value objectives. In a range of interviews with...