Purpose - This paper sets out to develop and illustrate a System Dynamics model based on the theory of the balanced scorecard and for future simulation scenarios. Design/methodology/approach - Based on a company we build a BSC model based on Vensim™ simulation software in order to construct a...

The main objective of this paper is to develop and validate a methodology to select the most important key performance indicators from the balanced scorecard. The methodology uses and validates the implicit systemic hypothesis in the balanced scorecard model, together with a qualitative and...