"This book makes a significant and original contribution to the literature by bridging the gap between service productivity and technology. It presents a holistic view of service productivity, taking into account the social, economic, and environmental factors that affect service operations and...

"This book reflects on work done through the Managing Extreme Technological Risk (METR) project, a pioneering research programme within the Centre for the Study of Existential Risk. METR has been both an exercise in 'academic engineering' to address major global challenges, and a research...

Talent management is a linchpin of organisational triumph in our dynamic and swiftly evolving business world. As a key decision-maker, your capacity to craft astute talent decisions holds the potential to transcend your company from mere mediocrity to unparalleled excellence. However, brace...

How exposed is the labour market to ever-advancing AI capabilities, to what extent does this substitute human labour, and how will it affect inequality? We address these questions in a simulation of 711 US occupations classified by the importance and level of cognitive skills. We base our...