Love, James; Mansury, Mica Ariana - In: Industry and Innovation 14 (2007) 5, pp. 477-496
This paper examines the innovation performance of 206 US business services firms. Results suggest that external … linkages, particularly with customers, suppliers and strategic alliances, significantly enhance innovation performance in terms … innovation, and increases the extent of a firm's innovation, but unqualified employees also play an important role. Contrasting …