Hillebrand, Bas; Kemp, Ron G.M.; Nijssen, Edwin J. - In: Journal of Service Management 22 (2011) 1, pp. 67-84
Purpose – The aim of this paper is to investigate the differential effect of customer orientation and future market focus on organization inertia and firm innovativeness of small and medium‐sized enterprises (SMEs) in the business‐to‐business service industry. It is motivated by the...