In the UK the National Health Service (NHS) has applied a number of quality improvement approaches from manufacturing, often in a piecemeal fashion; most notably Six Sigma and, more recently, Lean. This article reports on an evaluation of a program used in the NHS to consider what can be learned...

Purpose – The purpose of this research paper is to identify the impact of contextual and processual factors on the development, use and impact of performance measurement systems in voluntary and community organisations. Design/methodology/approach – The paper reviews the applicability of...

For simple problems (only) in stochastic storage, analytic solutions are available,and although simulation is available for more difficult problems, in many casesthis is impractically slow. A new system of partial dierential equations (PDEs),derived via techniques used to value options in nance,...

The focus of this paper is to contribute to the strategy and value literature by examining how different knowledge management (KM) processes contribute to firm performance and customer value. In this study, we also examine how value co-creation affects firm performance and customer value. The...