Guizzardi, Andrea; Monti, Alice; Ranieri, Ercolino - In: International Journal of Contemporary Hospitality Management 28 (2016) 12, pp. 2842-2863
Purpose The present study aims to suggest a new approach to hotel quality rating, specifically designed for the business travel segment, where the evaluation of surveyed consumers (business travelers) does not necessarily reflect the priority of customers (corporate travel departments [CTDs])....