Purpose – The purpose of this paper is to evaluate clinical departments' performance per clinical sector in the context of the Greek public hospital care system. Design/methodology/approach – The sample consisted of 96 internal pathology and surgical clinical departments in 15 hospitals in...

Purpose – In this paper, the authors extend the goal-directed benchmarking theory proposed by Stewart for benchmarking and selecting suppliers. This extension is in recognition of the fact that benchmarking for suppliers is more than a pure monitoring process and includes a component of future...

Purpose – The purpose of this paper is to investigate the feasibility of using artificial neural networks (ANNs) in conjunction with data envelopment analysis (DEA) for the performance measurement of major mobile phone providers, and for subsequent predictions related to best performance...

Purpose – The purpose of this paper is to present a yardstick efficiency comparison of 269 Indonesian municipal water utilities (MWUs) and measures the impact of exogenous environmental variables on efficiency scores. Design/methodology/approach – Two-stage Stackelberg leader-follower data...

Purpose The purpose of this paper is to find excellent banks on the basis of identified variables. First of all, banks are evaluated based on operation costs, deposits, staff, investments, net profit, and loans variables. Subsequently, these variables are categorized into inputs and outputs. The...

Purpose A cost-oriented data envelopment analysis (DEA) is a non-parametric tool for discriminating the best performers from a number of homogenous decision-making units (DMU) using allocative efficiency, technical efficiency and a cost-based efficiency score. Cost of each resource has been an...

Purpose The purpose of this paper is to provide a theoretical conceptualization of how data envelopment analysis (DEA) can be applied to rail freight rolling stock in order to develop a tariff for track access charges which is functionally dependent upon the derived relative benchmark values of...

Purpose – Different surgical services demand operating rooms (OR) to treat elective patients, each competing for a limited supply of OR time. The purpose of this paper is to obtain empirical measures of performance in the management of OR. The current research compares technical efficiency of...

Purpose – The purpose of this paper is to discuss the trends in relative efficiency of software companies in India during 1999-2008 by applying input-oriented data envelopment analysis (DEA) model. Based upon the PROWESS Database of Centre for Monitoring Indian Economy (CMIE), the efficiencies...

Purpose – Identification of the best school among other competitors is done using a new technique called most productive scale size based data envelopment analysis (DEA). The paper aims to discuss this issue. Design/methodology/approach – A non-central principal component analysis is used...