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Corporate social responsibility, customer orientation, and the job performance of frontline employees

Korschun, Daniel; Bhattacharya, C. B.; Swain, Scott D. - 2013

A study involving a Global 500 company finds that frontline employees' perceptions of corporate social responsibility (CSR) can contribute to their customer orientation (self-rated) and objective job performance (supervisor-rated) by activating social identification processes. Employees identify...

Persistent link: https://www.econbiz.de/10010352094

Corporate social responsibility : perspectives of hotel frontline employees

Park, Sunyoung; Levy, Stuart E. - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 332-348

Persistent link: https://www.econbiz.de/10010358474

The impact of socially responsible human resource management on employees' organizational citizenship behaviour : the mediating role of organizational identification

Newman, Alexander; Miao, Qing; Hofman, Peter S.; Zhu, … - In: The international journal of human resource management 27 (2016) 3/4, pp. 440-455

Persistent link: https://www.econbiz.de/10011483149

Employees response to corporare social responsibility : exploring the role of employees' collecticist orientation

Farooq, Mariam; Farooq, Omer; Euromed Management - In: European management journal 32 (2014) 6, pp. 916-927

Persistent link: https://www.econbiz.de/10010432127

Corporate social responsibility, customer orientation, and the job performance of frontline employees

Korschun, Daniel; Bhattacharya, C. B.; Swain, Scott D. - 2013

A study involving a Global 500 company finds that frontline employees’ perceptions of corporate social responsibility (CSR) can contribute to their customer orientation (self-rated) and objective job performance (supervisor-rated) by activating social identification processes. Employees...

Persistent link: https://www.econbiz.de/10009237945

Founder CEOs and corporate environmental violations : evidence from S&P 1500 firms

Abebe, Michael A.; Acharya, Keshab - In: Business strategy and the environment 31 (2022) 3, pp. 1204-1219

Persistent link: https://www.econbiz.de/10013164537

Is Identification all the same? : the differential effects of CEO and CFO organizational identification on corporate philanthropy

Xu, Yuehua; Shi, Wei; Qin, Xin; Zhang, Junsheng; Tang, … - In: Management and organization review : MOR ; the official … 18 (2022) 1, pp. 73-107

Persistent link: https://www.econbiz.de/10013165986

Exploring the relationship between corporate social responsibility actions and employee retention : a human resource management perspective

Boutmaghzoute, Hajar; Moustaghfir, Karim - In: Human systems management : HSM 40 (2021) 6, pp. 789-801

Persistent link: https://www.econbiz.de/10012816926

Socially responsible human resource management and employee ethical voice : roles of employee ethical self-efficacy and organizational identification

Liao, Zhongju; Cheng, Jialin; Chen, Qian - In: Corporate social responsibility and environmental management 29 (2022) 4, pp. 820-829

Persistent link: https://www.econbiz.de/10013274602

Servant leadership, CSR perceptions, moral meaningfulness and organizational identification- evidence from the Middle East

Lythreatis, Sophie; Mostafa, Ahmed Mohammed Sayed; … - In: International business review : the official journal of … 30 (2021) 5, pp. 1-12

Persistent link: https://www.econbiz.de/10013192851