research has shown that outsourcing of back-office IS generally has a positive effect on shareholder value of the outsourcing … firm. Much less is known about the performance implications of outsourcing of another important IS function, namely, front … tasks. Previous, largely anecdotal evidence shows that the performance implications of outsourcing CRM range from very …

This paper studies outsourcing decisions for a two-level service process in which the first level serves as a … influence the client's optimal outsourcing option. <i>This paper was accepted by Martin Lariviere, operations management.</i> …

chapter compares the impact of international trade in intermediate inputs (offshoring) on wage inequality in two distinct but … similar frameworks. In the first framework the profitability of offshoring is based on increasing returns to scale on the task …-level, whereas the second framework relies on differences in relative factor endowments of the two countries involved in offshoring …