between dependability, quality and customer satisfaction (RQ1) within the context of information service sector. Literature … looking at the interrelationship between the dependability and quality (RQ2a), and their further impact on customer … existing literature. This thesis also attempts to investigate the relative significance of dependability and quality in both B2 …

customer demand for quality services have virtually forced the Department of the Premier: Orgnisational Development to adopt … the concept of quality in every aspect of the business.The Department of the Premier: Orgnisational Development is the …

social comfort are compared with perceived core service quality to determine the greatest influence on repurchase intentions … influence on repurchase intentions for the initial visits to the café, but after 11 visits only perceived core service quality …

mediation model to investigate how service quality and market performance are affected by service variety and the interaction …