this study investigates how customers co-create value in online banking. the aims of this study were twofold. First, it tests the Dart model (dialogue, access, risk assessment, and transparency) as a driver of customer value co-creation. second, this study investigates trust and reputation as...

Disaster recovery professionals often focus on activities such as coalition building, grant development, and technical assistance in impacted communities. While these capacity-building activities are crucial for setting a solid foundation to help any disaster-affected community, direct rebuild...

We study post-acquisition performance of US public utilities that acquired other US exchange listed firms during 1996-2002. We find that acquirer shareholders do not gain any abnormal returns from the acquisition over the two years following the acquisition and there are no unexpected gains in...