Purpose – Research has shown that individuals of different ages hold different environmental attitudes and perform environmental behaviors of different kinds and to varying degrees. The strength and direction of age-effects observed across studies has been inconsistent, however. This study...

Purpose – This study aims to explore the relevance of customer age differences (CADs) in the context of customer-to-customer interaction (CCI) within various service domains. It provides a thematic framework for understanding CAD-related CCI and critically identifies new directions for...