Luh, Hsing Paul; Viniotis, Ioannis - In: Computational Statistics 55 (2002) 1, pp. 121-142
We study the problem of optimally controlling a multiserver queueing system. Customers arrive in a Poisson fashion and join a single queue, served by N servers, S 1 ,S 2 ,… , S N . The servers have different rates. The service times at each server are independent and exponentially distributed....