Two interrelated aspects of the debate on the nature of labour supply chain in the hotel industry form the focus of this research article. First, the notion of a shift to some forms of human resources recruitment strategies which seeks to use agency staff as a means of generating economical...

Purpose – This paper aims to address the question whether or not quality-driven organisations have, in practice, tended to adjust their performance appraisal systems to integrate total quality management (TQM) requirements. Design/methodology/approach – To do so, the findings of an initial...

In this paper, we address the following: labour demand in the hotel sector; labour force flexibility in hotels; just-in-time management; and just-in-time labour supply in the hotel sector. Discussing the characteristics of hospitality services and demand fluctuation in the hotel sector helps us...