Enterprise Systems potentially lead to significant efficiency gains but require a well-conducted configuration process. A promising idea to manage and simplify the configuration process is based on the premise of using reference models for this task. Our paper continues along this idea and...

For the foreseeable future the hardwood production network has an advantage due to the increasing availability of resources. The main challenge is to integrate the upcoming volume of raw material into the existing supply chain for sustainable value creation. This paper examines a form-based...

For the foreseeable future the hardwood production network has an advantage due to the increasing availability of resources. The main challenge is to integrate the upcoming volume of raw material into the existing supply chain for sustainable value creation. This paper examines a form-based...

Purpose – This paper aims to study the shortcomings of the business process of credit card department of a multinational bank and to improve the existing business process efficiency and effectiveness through redesigning the process that eliminates bottlenecks and improves service quality....

For Enterprise Systems (ES) to provide support for the business operations of enterprises, they need to be configured to fit organizational requirements. ES reference models aim at supporting this task but, up to now, fail in providing adequate conceptual support due to missing configurability...

This chapter discusses reference modelling languages for business systems analysis and design. In particular, it reports on reference models in the context of the design-for/by-reuse paradigm, explains how traditional modelling techniques fail to provide adequate conceptual expressiveness to...

Am Beispiel der Telekommunikationsindustrie zeigt der Beitrag eine konkrete Ausgestaltung anwendungsorientierter Forschung, die sowohl für die Praxis als auch für die Wissenschaft nutzen- und erkenntnisbringend ist. Forschungsgegenstand sind die Referenzmodelle des Industriegremiums TM Forum,...