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Servant leadership and perceptions of service quality provided by front-line service workers in hotels in Turkey

Koyuncu, Mustafa; J. Burke, Ronald; Astakhova, Marina; … - In: International Journal of Contemporary Hospitality Management 26 (2014) 7, pp. 1083-1099

Purpose – The aim of this article is to examine the relationship of service employees perceptions of servant leadership provided by their supervisors/managers and employee’s reports of service quality provided to clients by their hotels. Design/methodology/approach – Data were collected...

Persistent link: https://www.econbiz.de/10014764390

Learning with the market

Sigala, Marianna - In: International Journal of Contemporary Hospitality Management 28 (2016) 6, pp. 1245-1286

framework showing how social enterprises in tourism/hospitality can generate social value and transformation. Design … structure, market practices and market pictures. Several examples from tourism and hospitality social enterprises are analyzed … implications By applying the framework on several tourism and hospitality social enterprises, the paper provides practical …

Persistent link: https://www.econbiz.de/10014764400

A new forecasting approach for the hospitality industry

Claveria, Oscar; Monte, Enric; Torra, Salvador - In: International Journal of Contemporary Hospitality Management 27 (2015) 7, pp. 1520-1538

Purpose – This study aims to apply a new forecasting approach to improve predictions in the hospitality industry. To do so, the authors developed a multivariate setting that allows the incorporation of the cross-correlations in the evolution of tourist arrivals from visitor markets to a...

Persistent link: https://www.econbiz.de/10014764401

Revenue management research in hospitality and tourism

Denizci Guillet, Basak; Mohammed, Ibrahim - In: International Journal of Contemporary Hospitality Management 27 (2015) 4, pp. 526-560

online databases for hospitality and tourism journals, evaluating and selecting the relevant articles, analyzing and …. Findings The paper established a broad range of topics that have engaged the attention of hospitality and tourism researchers … cohesion into the hospitality and tourism RM literature. …

Persistent link: https://www.econbiz.de/10014764402

The impact of other group members on tourists’ travel experiences

Yin, Cheng-Yue; Poon, Patrick - In: International Journal of Contemporary Hospitality Management 28 (2016) 3, pp. 640-658

directions for GPT operators and tour guides to improve tourism management and tourist experiences. Social implications This … study contributes to tourism literature about customer-to-customer interaction by identifying the major categories of other … affect the travel experiences of a domestic GPT participant. Tourism firms can formulate better strategies and staff training …

Persistent link: https://www.econbiz.de/10014764551

Adoption and impact of marketing performance assessment systems among travel agencies

Magno, Francesca; Cassia, Fabio; Bruni, Attilio - In: International Journal of Contemporary Hospitality Management 29 (2017) 4, pp. 1133-1147

Purpose The purpose of this paper is to assess whether travel agencies that implement comprehensive marketing performance assessment systems (MPASs) enjoy superior overall performance. Drawing on the knowledge-based view, the authors propose and test a model demonstrating that the relationship...

Persistent link: https://www.econbiz.de/10014764560

Progress on information and communication technologies in hospitality and tourism

Law, Rob; Buhalis, Dimitrios; Cobanoglu, Cihan - In: International Journal of Contemporary Hospitality Management 26 (2014) 5, pp. 727-750

) based on a review of papers published in tourism and hospitality journals between 2009 and 2013. Design … showed that hospitality and tourism industries use ICT in different functional units and for different applications. This, in … of recently published papers in tourism and hospitality journals from the perspectives of consumer and supplier. …

Persistent link: https://www.econbiz.de/10014764682

Exploration of revenue management practices – case of an upscale budget hotel chain

El Haddad, Rania - In: International Journal of Contemporary Hospitality Management 27 (2015) 8, pp. 1791-1813

Purpose – The purpose of this study is to investigate the implementation of revenue management (RM) pricing practices and managers’ perceptions towards this practice in a budget hotel chain and to provide recommendations for improving the adoption of and perception towards this practice....

Persistent link: https://www.econbiz.de/10014764685

Diversity management research in hospitality and tourism: past, present and future

Kalargyrou, Valentini; Costen, Wanda - In: International Journal of Contemporary Hospitality Management 29 (2017) 1, pp. 68-114

tourism-specific and business discipline-based journals. The study objectives include attempting to assess the progress of … diversity management research in hospitality and tourism, identifying gaps between the general business diversity management … literature and the hospitality and tourism literature and providing hospitality and tourism scholars with suggestions to advance …

Persistent link: https://www.econbiz.de/10014764825

Experimental research in hospitality and tourism: a critical review

Fong, Lawrence Hoc Nang; Law, Rob; Tang, Candy Mei Fung; … - In: International Journal of Contemporary Hospitality Management 28 (2016) 2, pp. 246-266

Purpose – This paper aims to examine the prevalence and trend of experimental research in hospitality and tourism …. Hospitality and tourism researchers have long been encouraged to increase their use of experimental designs. However, a solid … a systematic approach, this study reviews 161 tourism and hospitality articles and conducts content analysis based on …

Persistent link: https://www.econbiz.de/10014764978