Wahlberg, Tiia Annika; Ramalho, Nelson; Brochado, Ana - In: Tourism Review 72 (2017) 4, pp. 411-428
Purpose Hostels’ competitiveness relies heavily on unique and genuine service and, thus, counts on employees actively … relationship. Design/methodology/approach A survey was conducted with 98 employees from 40 hostels in Lisbon. An analysis of the … and tourism industry have focused on hotels, so this research targeted a new context (i.e. hostels). Second, this study …