Magro, Michael J. - In: Administrative Sciences 2 (2012) 2, pp. 148-161
.0 technologies. This paper reviews the recent literature concerning Web 2.0, social media, social networking, and how it has been … used in the public sector. Key observations include literature themes such as the evolution of social media case studies in … the literature, the progress of social media policies and strategies over time, and social media use in disaster …