Knowledge is central to managing an organization, but its presence in employees is difficult to measure directly. We hypothesize that external communication patterns reveal the location of knowledge within the management team. Using a large database of firm conference call transcripts, we find...

Purpose – By analyzing the problems existing in logistics distribution of express companies, this paper explores various factors affecting customer satisfaction and takes consumer sentiment as a mediating variable.Design/methodology/approach – Through questionnaires to collect relevant data,...

This study explains aspects and strategies of critical decision in crisis management. Critical decisions enable organizations to cope with consequential environmental threats or take advantage of important opportunities in the presence of highly restricted time. In particular, critical decisions...

Failure or refusal to fully disclose fees, expenses, revenue sharing, and other hidden costs is causing hundreds of thousands of 401(k) and similar plans to operate outside the realm of fiduciary prudence, unknowingly engage in prohibited transactions, and unnecessarily erode the future benefits...

Social media platforms, comment boards, and online market places have created unprecedented potential for social influence and resulting opinion dynamics such as polarization. We propose an encompassing model that captures competing micro-level theories of social influence. Conducting an online...

In this paper we integrate the literature on decision quality with considerations specific to boards of directors. In order to maximize the value of their decisions, boards of directors must look beyond their legal obligations and incorporate business ethics and the latest developments in...

The article presents an overview of the assumptions and unintended consequences of the widespread adoption of modern portfolio theory (MPT) in the context of the growth of large institutional investors. We examine the many so-called risk management practices and financial products that have been...

This report presents the vital role stochastic modeling (CLM) plays in designing an algorithm that automatically produces respective BUY/SELL (BS) orders for EURO and British Pound (GBP) currencies. These trades are made possible by using the online Trader Workstation (TWS) provided by...

This paper provides an overview of the politics of crisis management using a minor, but significant extension of the core rational choice models of political decision making. The focus of analysis is crisis management within democratic polities, although much of it will also apply to crisis...