The supermarket equation is a differential equation peculiar to spatial science. The complex form of this equation is presented here and is used to study aggregate consumer shopping patterns. The focus is the relationship between trips to, and shopping within, planned shopping centres relative...

Poor urban neighborhoods are often referred to as “food deserts”, lacking in grocery stores and healthy food vendors. However, most empirical studies of food deserts have been small scale, focusing on limited geographies and a narrow range of products. Standard retail location models, which...

One of the most notable changes in the U.S. retail market over the past twenty years has been the rise of Big Box stores, retail chains characterized by physically large stores selling a wide range of consumer goods at discount prices. A growing literature has examined the impacts of Big Box...

Much of service quality research has been carried out on external service quality, i.e., services delivered by organizations to their own customers. The aim of this study was to investigate the influence of internal service quality (ISQ) on external service quality (ESQ), under the existence of...

With the exponential growth of electronic commerce, new logistic strategies have emerged to enable companies to adapt to these drastic changes. Successful e-logistics must provide flexibility to the parties' involved in the supply chain. In Latin America, and particularly in Mexico, e-logistics...

Much of service quality research has been carried out on external service quality, i.e., services delivered by organizations to their own customers. The aim of this study was to investigate the influence of internal service quality (ISQ) on external service quality (ESQ), under the existence of...

Conceptualization and measurement of service quality perceptions have been the most debated and controversial topics in the services marketing literature to date. The current paper analyzes the main debates about how to conceptualize service quality - about the nature of perceived service...