Examines the principles which underlie the costing of police services when these services do not fit the rubric of being purely “public” goods. In such instances, it is necessary to determine a unit cost for charging a user fee. As the unit price (marginal cost) of the goods is charged,...

Addresses the issue of how Australian and Canadian managers of human services organizations(HSO) define organizational excellence. Presents a study in which HSO managers were interviewed in order to ascertain their vision of an excellent ideal. Describes the methods and findings and discusses...

Increasingly, governments are using contracts as a means of achieving accountability for public resources directed towards community organisations. This paper compares contractual arrangements between community organisations and governments in British Columbia, Queeensland, and New Zealand. The...

Purpose – The purpose of this paper is to investigate how the importance of different components of strategic performance measurement systems (SPMS) and their deployment influence the use of performance information from the SPMS in making strategic decisions. Design/methodology/approach –...

Purpose – The purpose of this paper is to better understand the performance improvement outcomes that result from the interaction of a performance regime and its context over more than a decade. Design/methodology/approach – A series of partial free disposable hull analyses are performed to...