Teichert, Thorsten; Shehu, Edlira; von Wartburg, Iwan - In: Transportation Research Part A: Policy and Practice 42 (2008) 1, pp. 227-242
Although the application of segmentation is a topic of central importance in marketing literature and practice, managers tend to rely on intuition and on traditional segmentation techniques based on socio-demographic variables. In the airline industry, it is regarded as common sense to separate...