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Signs of performance measurement progress among prominent city governments
Ammons, David N. - In: Public performance & management review 36 (2012/13) 4, pp. 507-528
Persistent link: https://www.econbiz.de/10009761984
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Reflective practice as a determinant of performance outcomes in services
Saunila, Minna; Ukko, Juhani - In: International journal of quality and service sciences 7 (2015) 4, pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
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Reflective practice as a determinant of performance outcomes in services
Saunila, Minna; Ukko, Juhani - In: International Journal of Quality and Service Sciences 7 (2015) 4, pp. 392-403
Purpose – The purpose of this paper is to examine the outcomes of reflective practices in services. The paper contributes to the current understanding of the relationship between reflective practice and outcomes by presenting a description of the internal (i.e. what kind of reflection is...
Persistent link: https://www.econbiz.de/10014802556
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Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana; Marsilio, Marta; Guglielmetti, Chiara - In: Journal of service management 34 (2023) 6, pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
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Do you get what you measure? : research opportunities based on the veterans health administration experience
Thibodeau, Nicole; Evans, John Harry; Nagarajan, Nandu J. - In: Accounting horizons : a quarterly publication of the … 28 (2014) 2, pp. 385-413
Persistent link: https://www.econbiz.de/10010408287
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Improving overall equipment cost loss adding cost a quality
Wudhikarn, R. - In: International journal of production research 50 (2012) 12, pp. 3434-3449
Persistent link: https://www.econbiz.de/10009576014
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Do quality costs still matter?
Raßfeld, Colin; Behmer, Falk; Dürlich, Marie; Jochem, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1071-1082
Persistent link: https://www.econbiz.de/10011440804
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Social return on investment (SROI) and performance measurement : the opportunities and barriers for social enterprises in health and social care
Millar, Ross; Hall, Kelly - In: Public management review 15 (2013) 6, pp. 923-941
Persistent link: https://www.econbiz.de/10010204827
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The development of process innovation and organisational performance in Malaysian healthcare industry
Nurul Fadly Habidin; Nur Afni Khaidir; Nurul Aifaa Shazali - In: International journal of business innovation and research 9 (2015) 2, pp. 148-162
Persistent link: https://www.econbiz.de/10011507023
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Performance information use in local government : monitoring relationships with emergency medical services agencies
Henderson, Alexander C.; Bromberg, Daniel E. - In: Public performance & management review 39 (2015/2016) 1, pp. 58-82
Persistent link: https://www.econbiz.de/10011446853