Ashok Sarkar, Shri; Ranjan Mukhopadhyay, Arup; Ghosh, … - In: International Journal of Lean Six Sigma 4 (2013) 2, pp. 171-183
Purpose – In the service sector, reduction of cycle time is one of the key issues. Among various approaches, Lean Six Sigma became very popular as it provides the organisation the desired speed with quality. The purpose of this paper is to present a Lean Six Sigma case study for reducing cycle...