Purpose The purpose of this paper is to analyze the relationship between innovation and total quality management (TQM …), and also to identify the effects of innovation on organizational performance. This research proposes a conceptual model … findings indicate that companies that adopt strategies of process innovation get improvements in their performance, both …

innovation and the way each impacts on the performance of agricultural research and development (R&D) organisations. Design … types of innovation were considered for data collection. Structural equation modelling was used for the analysis of the … relationships between the surveyed constructs. Findings A positive relationship between TQM, innovation and performance was observed …

Purpose – The research empirically investigates the firm-level impact of ISO 9000 certification on innovation … propensity. The study aims to distinguish between manufacturing and service sectors and adopts different innovation definitions … aimed at capturing the peculiarities of innovation in services and small firms. Design/methodology/approach – Relying …

Purpose – The purpose of this paper is to study service innovation applied to archaeological sites' management, in …/implications – The analysis provides a foundation for further development in the field of service innovation applied to archaeological …

Purpose – The purpose of this paper is to analyse innovation in the light of service‐dominant (S‐D) logic and service … study investigates three innovation projects and the processes of interaction and integration that take place among the … members of the networks involved in each project. Findings – The traditional understanding of innovation, in which the …

managing their businesses. The purpose of this paper is to explore service innovation. Design/methodology/approach – Through a … critical review of literature about service innovation, highlighting a dynamic perspective and building on the latest … almost 100 companies is conducted. Findings – Four evolutionary paths based on innovation pursued by companies to face the …

and improving innovation enablers and results; a simple methodology for data collection, data analysis and prioritizing … improvement areas; and an index for measuring the performance level of innovation, learning and lean (ILL) and the potentials to … increase that level. To improve innovation, which is the most complex challenge for today's organizations, there is a need for …

Purpose – The purpose of this paper is to discuss the intertwining of productivity, quality and innovation in the …'s perspectives. Design/methodology/approach – The service productivity framework and service innovation typology are developed by … innovation. Findings – Analysis and discussion of the proposed frameworks lead to the overarching conclusion that strategies to …