Background: Social media allow companies to create more "friendly" and personal interaction with their customers on an individual basis affecting the relationship development. Generally, people have more confidence in their friends’ recommendations. On the other hand, companies prefer this...

The aim of this paper is to carry out a systematic literature review about the relationships between quality management, innovation, and performance. For that end, a search was carried out in the Web of Science and Scopus databases, and 172 articles were selected. Results show that there is a...

There is a lively debate on chief digital officers (CDOs). Some practitioners stress CDOs' critical role in recrafting digital strategies and accelerating digital transformation, while others predict their disappearance. Academics have also recently begun to study this new executive position and...

Objective: A new methodology was developed to process purchase requisitions in a fast manner, eliminate backlog and improve customer service in procurement organizations. Background: Procurement organizations normally have in place their own procedures to approach purchase requests under normal...

The gradual changes of the international and national financial system has increased risks that banks have to face and has required stronger and more accurate instruments to monitor, to measure and to manage credit risks. The Basel Committee on Banking Supervision has developed a new framework...

Over the recent years, globalization has resulted in an exponential growth in the Enterprise Resource Planning (ERP) systems. Earlier, offline ERP has been used widely among the industrialists including small scale units, but due to recent penetration of web-based ERP, scholars have questioned...

Hospitals today are posed with many requirements arising from government regulations and financial incentives to improve patient experiential quality. An administrative challenge thus results from hospital complexity, which can circumvent efforts to enhance experiential quality. This study...

The potential of big science research infrastructures to make contributions far beyond their scientific purview has long been acknowledged. However, less consensus exists about the specific mechanisms with which such value can realised. This paper describes the ATTRACT project. A novel approach...