The Higher Education Funding Councils in the UK are working with higher education institutions (HEIs) to develop a reliable, accurate and relevant set of Key Estate Ratios (KERs). A successful pilot study was carried out in 1998/99, with a national project ‐ including full data collection from...

Purpose – Quality function deployment (QFD) is a method for structured product planning and development that enables a development team to specify clearly the wants and needs of customers. This method has been successfully employed in the construction industry in developed countries. However,...

Purpose – The purpose of this paper is to develop a more robust methodology for asset allocation for the property investment market which takes into account inherent valuation and data issues. Design/methodology/approach – The methodology applied is that of a bootstrap, borrowed from...

Customer loyalty as a concept is inherently attractive to retail businesses. In many companies however, customer loyalty is operationalised through the activities of an often part‐time and transient workforce. The case illustration presented here, and in particular the analysis of employee...

Purpose – This paper seeks to provide a detailed study of the impact of offers incorporating a time‐limit restriction on consumers in the context of price promotions. Time limited offers are those where a pricing offer is only available for a specified, normally relatively short, period of...

Purpose – The purpose of this paper is to chart the process of culture change within Durham National Savings, both before and after the public‐private partnership (PPP) of the organisation, and to examine dissent – in its many forms – as a dimension of employee resistance....