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Understanding the causes of retail product returns

Powers, Thomas L.; Jack, Eric P. - In: International journal of retail & distribution management 43 (2015) 12, pp. 1182-1202

Persistent link: https://www.econbiz.de/10011431953

Modelling and analysis for sequentially optimising production, maintenance and delivery activiteis taking into account product returns

Hajej, Zied; Turki, Sadok; Rezg, Nidhal - In: International journal of production research 53 (2015) 15, pp. 4694-4719

Persistent link: https://www.econbiz.de/10011344638

Consumer uncertainty and purchase decision reversals : theory and evidence

Shulman, Jeffrey D.; Cunha, Marcus; Saint Clair, Julian K. - In: Marketing science : the marketing journal of the … 34 (2015) 4, pp. 590-605

Persistent link: https://www.econbiz.de/10011313055

Returning mail-order goods : analyzing the relationship between the rate of returns and the associated costs

Asdecker, Björn - In: Logistics research 8 (2015) 1, pp. 1-12

Mail-ordering, particularly on the internet, has continually grown in importance over the last few years. This trend is expected to continue with no apparent end in sight. Liberal return policies have significantly contributed to this development by strengthening trust in both the individual...

Persistent link: https://www.econbiz.de/10011316415

Perceived risk, product returns, and optimal resource allocation : evidence from a field experiment

Petersen, J. Andrew; Kumar, V. - In: Journal of marketing research : JMR 52 (2015) 2, pp. 268-285

Persistent link: https://www.econbiz.de/10010526553

Examining relationships between the return policy, product quality, and pricing strategy in online direct selling

Li, Yongjian; Xu, Lei; Li, Dahui - In: International journal of production economics 144 (2013) 2, pp. 451-460

Persistent link: https://www.econbiz.de/10009772509

Product-oriented web technologies and product returns : an exploratory study

De, Prabuddha; Hu, Yu Jeffrey; Rahman, Mohammad S. - In: Information systems research : ISR 24 (2013) 4, pp. 998-1010

Persistent link: https://www.econbiz.de/10010228979

The optimal determination of the collection period for returned products in the sustainable supply chain

Zaarour, Nizar; Melachrinoudis, Emanuel; Solomon, Marius M. - In: International journal of logistics : research and … 17 (2014) 1, pp. 35-45

Persistent link: https://www.econbiz.de/10010242102

The effect of return policy leniency on consumer purchase and return decisions : a meta-analytic review

Janakiraman, Narayan; Srydal, Holly A.; Freling, Ryan - In: Journal of retailing 92 (2016) 2, pp. 226-235

Persistent link: https://www.econbiz.de/10011505034

To jeep or not to keep : effects of online customer reviews on product returns

Minnema, Alec; Bijmolt, H. A.; Gensler, Sonja; Wiesel, … - In: Journal of retailing 92 (2016) 3, pp. 253-267

Persistent link: https://www.econbiz.de/10011566694