Purpose – This paper aims to review the developments in performance measurement over the last 20 years, reflecting on the past and projecting into the future. Design/methodology/approach – The author presents a personal reflection on research and practice. Findings – The paper identifies...

Purpose – The purpose of this paper is to examine how different management practices drive key financial performance and business success in Danish companies. Design/methodology/approach – Both qualitative and quantitative research is conducted to study the relationships between eight...

Purpose – The purpose of this paper is to address human capital (HC) evaluation methods in service industries. As suggested by literature some services may be as different from others as they are from products. Thus there is a great need for studies clarifying the distinctions between...

Purpose – Reverse logistics (RL) has gained considerable attention in the literature. The first objective of this study is to develop a comprehensive performance measurement (PM) framework and scorecard for RL enterprise. The second objective is to integrate analytical hierarchy process (AHP)...

Purpose – Recently, performance measurement and management (PMM) has received increasing attention from both the academic and industrial environments. Companies that try to use PMM systems report experiencing implementation problems including goal incongruence. Based on a discussion of the...

Purpose – The objective of this study is to investigate the effect of a strategy map on the quality of decision making. Design/methodology/approach – An experimental design is used in this study. A total of 24 participants were randomly assigned into two groups – a control group and a...

Purpose – Coordinated supply chain is concerned with managing dependencies between various members and joint efforts of all members to achieve mutually defined goals. The purpose of this paper is to identify and prioritize the factors for a coordinated supply chain. Design/methodology/approach...

Purpose – The purpose of this study is to empirically investigate impact of transformational leadership on team performance and the effects of support for innovation and psychological empowerment in this association. Over the past many decades, teams have become an increasingly popular way of...

Purpose – The purpose of this paper is to combine different perspectives concerning knowledge management (KM), thus developing a theoretical framework that could be used, as a basic strategic tool, both to control and to plan KM level of implementation. Design/methodology/approach – Bringing...

Purpose – The purpose of this paper is to investigate key contingencies affecting the internationalization of young ventures, and to shed light on early internationalization's implications for organizational survival and growth. Design/methodology/approach – A previously suggested conceptual...