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The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid; Panchal, Dinesh; Bali, Aditya - In: International journal of productivity and quality … 33 (2021) 2, pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
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Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara; Thaichon, Paramaporn; Jebarajakirthy, Charles - In: Journal of retailing and consumer services 29 (2016), pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
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Assessing the determinants of customer happiness and customer loyalty in fast-food restaurant
Yapp, Emily H. T.; Bagos Wahyudi Amin Tohari - In: International journal of sustainable strategic … 9 (2021) 2, pp. 123-138
Persistent link: https://www.econbiz.de/10013257971
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Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de; Souki, Gustavo Quiroga; … - In: International journal of quality & reliability management 40 (2023) 10, pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
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The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction
Ullah, Najeeb; Ranjha, Hussain; Rehan, Muhammad - In: International journal of services and operations management 31 (2018) 4, pp. 494-512
Persistent link: https://www.econbiz.de/10012008540
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Improving importance-performance analysis : the role of the zone of tolerance and competitor performance : the case of Taiwan's hot spring hotels
Chen, Kuan-yu - In: Tourism management : research, policies, practice 40 (2014), pp. 260-272
Persistent link: https://www.econbiz.de/10010227011
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Barriers to service quality in the banks of Pakistan : a comparative study of Islamic and conventional banks
Shabbir, Malik Shahzad; Rehman, A. - In: Inventi impact: microfinance & banking (2016) 2, pp. 114-120
Persistent link: https://www.econbiz.de/10011512902
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Using LibQUAL model for improving the level of student's satisfaction from quality of services in academic libraries : a case study in North Khorasan province, Iran
Pourahmad, Ali Akbar; Neshat, Mehdi; Hasani, Mohammad Reza - In: Journal of information & knowledge management : JIKM 15 (2016) 1, pp. 1-12
Persistent link: https://www.econbiz.de/10011566570
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AN EMPIRICAL INVESTIGATION OF CUSTOMER SATISFACTION AND BEHAVIORAL RESPONSES IN PAKISTANI BANKING SECTOR
ISHAQ, Muhammad Ishtiaq - In: Management & Marketing 6 (2011) 3
Customer satisfaction is most important to the concept of marketing with solid evidence of strategic links between overall services quality and customer satisfaction (Truch, 2006), and having a significant theoretical and practical issue for the marketers. The spirit of innumerable researches in...
Persistent link: https://www.econbiz.de/10009319522
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The perception of banks' mergers and acquisitions by bank employees
Mylonakis, John - In: International Journal of Financial Services Management 1 (2006) 2/3, pp. 205-214
The banking sector is consolidating at an accelerating pace. Almost all banking institutions feel obliged to become larger and more powerful. One out of four mergers and acquisitions in Greece took place in the banking sector, which was also known to have been the field of great enterprise...
Persistent link: https://www.econbiz.de/10010816471