This study investigates professionals on the field of quality, are responsible to give to customer honest clarification of fundamental ideas. Quality movement is losing credibility with suggesting that the idea of quality is replacing with the idea of excellence. Findings are based on more than...

The purpose of this article is to describe how Quality Management (QM) is perceived today by scholars at three Swedish universities, and into what QM is expected to develop into in twenty years. Data were collected through structured workshops using affinity diagrams with scholars teaching and...

In the area of Robust Design Methodology (RDM) less is done on how to use and work with data from the back-end of the product development process to support upstream improvement. The purpose of this paper is to suggest RDM practices for the use of customer claims data in early design phases as a...

In recent years, the healthcare industry is constantly concerned to provide better quality of patient care with less waste of resources through application of continuous improvement (CI) initiatives such as Lean and Six Sigma. The purpose of this paper is to evaluate the status of Lean and Six...

The purpose of this paper is to contribute to learning, knowledge creation and knowledge transfer for building organization innovability by integrating the management systems in the SIMPRO-IMS web based environment. The paper content consists of the interpretation of role-play simulation,...

The paper aims at to identify the main issues in the marketing which needs immediate attention of the marketers. The importance of innovation in the marketing has also been highlighted and marketing mix have been related to innovative and creative ideas. The study is based on the secondary data,...

The paper is preoccupied with application of an expert system in the management of a process with one input and one output, using the fuzzy set theory. It resolves the problem of formalization of a verbal description of the process management coupled with the use of process operator’s...

Manufacturing employment has continuously declined in developed economies for more than decade time, but service sector in turn has significantly grown. Services also include warehousing, which connects customers and globally concentrated manufacturing units together. In this manuscript we...

Opinion polls and other surveys are used to capture public sentiments on a variety of issues. If citizens are unwilling to reveal certain policy preferences to others, surveys may fail to characterize population preferences accurately. The innovation of this paper is to use unique data to...

This aproach has a starting point in Dominique Maingueneau’ s statement in his Literary Discourse. The protagonist finds himself in an eternal self-searching as he declines both his identity and background, being secluded due to his incurable deasease, fighting and trying endlessly to create a...