Nakamori, Yoshiteru; Meng, Fei; Huynh, Van-Nam - In: International Journal of Knowledge and Systems Science … 7 (2016) 4, pp. 60-77
This paper proposes a new evaluation method for a social service system in order to support participants to create new knowledge and value. The main proposal is a rating scale method that can evaluate the current level (as-is) and the future desire (to-be) of participants, and with which the...