В данной статье определено понятие системы управления качеством и особенности ее формирования на предприятиях гостинично-туристического бизнеса. Освещены...

Creating a quality management system can help organizations and other stakeholders in satisfying customer needs and expectations. Moreover, a well-implemented quality management ensures the organization a capable structure to make continuous improvement actions. Thus, after the evaluation of the...

Purpose – The purpose of this paper is to discuss the adverse impact of management systems on the occurrence of human errors. Design/methodology/approach – Conducted is systemic analysis of scenarios, which are illustrating creation of human errors, caused by functions of management systems....