Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

What is quality? -- The role of people in quality -- The role of monitoring and measuring in making quality decisions -- Business performance improvement -- Quality related legislation and regulation -- New product development -- Supply chain management -- Where do we go from here?

Section I: The Basics - Making Things Better, Faster or More Cost Effective. Chapter 1: What Is Process Improvement? Chapter 2: A Brief History of Lean and Six Sigma. Chapter 3: Agile. Chapter 4: Project Management. Chapter 5: A Deeper Dive: Six Sigma and the DMAIC Model. Section II: The DMAIC...

What is this thing called the theory of constraints? -- What is this thing called lean manufacturing? -- What is this thing called six sigma -- How to integrate lean, six sigma, and the theory of constraints -- A better way to measure a system's success -- Toc's distribution and replenish model...

Cover; Half Title; Title Page; Copyright Page; Table of Contents; Introduction: The Importance of Effective Daily Management; Role of Effective Daily Management in Achieving Operational Excellence; Why Reactive Improvement Is Important; What Is Reactive Improvement?; The Seven Key Elements of...

Introduction -- Quality assurance methods -- Measure benefits of quality assurance process improvement -- Quality assurance performance and improvement -- Answer questions from management and employees -- Manage risk management -- Quality assurance improvement with metrics -- Quality assurance...

Context of the organization -- Management systems and business control -- ISO 19011 and initiating audit culture -- Relationships with auditees -- The audit adventuretm -- Prepare audit activities -- Conduct the audit -- Teamwork and the conscious use of language -- Conclude the audit -- Write...