"Emotions in the workplace have until recently been seen as simply a distraction. We often think of work as rational, logical and non-emotional. But organisations are waking up to the key role of emotions and affect at work. Emotions influence how we make decisions, how we relate with one...

Much of the research work covered in Facilities relates to modern workplace environments, particularly office facilities. But there is also a growing body of knowledge about non-work related facilities such as hospitals, prisons and schools. Such environments present unique challenges.

Information used for performance measurement is very different from the kind of information used for control and monitoring. It tends to make use of aggregate data covering time intervals of months rather than minutes. Accuracy rather than precision is the overarching concern. Some performance...

Purpose – This paper seeks to examine the nature of “service innovation” in the facilities management (FM) context. It reviews recent thinking on “service innovation” as distinct from “product innovation”. Applying these contemporary perspectives it describes UK case studies of 11...

Argues that facilities management is an indispensable part of property management. Clarifies the role of the facilities manager and identifies some of the emerging issues which are directing their attention. Concludes that facilities management is currently at a crossroads in its evolution, and...

Modern organisations are subject to continual change - technologies evolve, organisational structures are modified, people and underlying cultures are transformed. Yet the facilities that organisations occupy are static and can impede the changes that are essential to organisational survival....

The papers in this e-book illustrate the wide range of considerations that emerge in the briefing process: various and competing issues jockeying for supremacy. Today we accept the contribution of many varied stakeholders in the briefing process addressing accessibility, the environment and...

An increasing amount of research has been devoted to internet search query data and its application to predict a broad variety of indicators such as stock/property markets, unemployment or flu infections.This paper aims to investigate whether changes in internet queries can be used to formulate...