Transport has always had an important role in the lifestyle of population and development of economy, but the public transport performs mainly the social function – it works for the benefit of the society. Development and quality of services must be provided also for the public transport...

This paper is a deviation from the usual practice of using the SERVQUAL service quality dimensions, by measuring service quality using a more appropriate instrument which considers reliability, extent of the service, comfort, safety and affordability (RECSA), as broad attributes/dimensions of...