TQM and improving the quality of working life.  …

A simple model for quality has been developed. Provides a framework for both analysis and education on quality issues …, and focuses on the main features of total quality management of communication, commitment, customer focus and continuous …

Defining “quality” can be confusing. There are numerous possible interpretations, especially in the service sector …. Despite this, quality is seen as a major factor in customer acquisition and retention. Describes a model of service quality … expectations include a higher and more consistent perceived quality by customers, and, very probably, a greater level of job …

Considers the Investors in People programme and the quality standard ISO 9002 and suggests that many companies approach … with a consistently high quality product.  …

Discusses training, development and quality cultures in organizations. Contends that deskilling the workforce in order … to improve efficiency and productivity is at odds with creating a quality culture. Explains why a quality culture is …

Attempts to show that, while ISO 9000 is part of total quality management, the organizational culture that is suited to … ISO 9000 is not suited to the other aspects that make up total quality. Total quality is a balance between these factors … strength or inflexibility of the registration that has contributed to the failure of so many total quality initiatives.  …

. Factor scores were then computed and empirical results showed that there exist three dimensions of quality and that Hong Kong … employees are more motivated by the technical aspects of TQM, such as reducing quality losses and continuous improvement. On the … other hand, the philosophy aspect of quality has not been emphasized.  …

Argues for the importance of self‐management in ensuring quality of teacher performance. Aims to propose a framework of … major and support cycles, teachers may develop the necessary self‐renewal and competence for ensuring the quality of their … reforming teacher education programmes and preparing teachers for quality performance in a changing education environment. The …

Examines implementation of the total quality culture in Harvester Restaurants, where it is considered a way of life …. Maintains that training is vital to attaining the company′s goal of delivering a high quality service to its “guests”.  …