quality of service experience dimensions may help tourism managers innovate and improve services. Tourists perceive northern …Purpose – The purpose of this paper is to examine quality of service experience as reported by tourists in seven … observed in two quality of service experience dimensions: hedonics and involvement. Research limitations …

Purpose – The aim of this paper is to understand the differences across various quality dimensions and how these … contribute to experienced quality and satisfaction among users. Design/methodology/approach – The study applies the Kano model of … attractive quality to a destination (in this case a snowpark). The fact that the Kano model was used means that a quantitative …