de, Grip Andries; Inge, Sieben; van, Jaarsveld Danielle - Maastricht : ROA,Research Centre for Education and the … - 2006
Employment in the call centre sector in the Netherlands, similar to the trend in other European countries, is expanding greatly. In 2001, Datamonitor (2002) estimated that 1,266 call centres were operating in the Netherlands. This number is expected to have risen to roughly 2,000 in 2006. An...