Frontmatter -- Acknowledgements -- Contents -- 1 Introduction: Working for the (hu)man in the tourism industry -- Part 1: Theoretical considerations -- 2 Conceptualizing non-human animals as “workers” within the tourism industry -- 3 Redefining the work of working animals in the tourism...

This study investigates the types of information provided by airports on their website. The purpose is to identify the main objectives of contemporary airport websites. This study also investigates website size and structure to see if differences exist between airports.

This paper investigates the relationship between governance structures and the market orientation of airports. The focus is on Europe's peripheral areas, where airports tend to be publicly owned and operated as an independent entity or as part of a regional or national airport system. This paper...

This paper investigates sources, capabilities and consequences of marketing innovation at airports in Europe's peripheral areas. A questionnaire-based survey was administered to airport managers. Ten sources of airport marketing innovation are identified. Innovation is significantly higher at...

Purpose This paper aims to develop a conceptual framework on interfirm conflicts in tourism value chains. The framework includes types of conflict, triggers of conflict and their preconditions, consequences of conflict and measures for preventing conflict. Design/methodology/approach The...